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Support — Tightcut

Thanks for choosing Tightcut. It turns a long recording of someone talking into a shorter one by lifting out the pauses. You pay once: there is no subscription, nothing to buy inside it, no ads, and no watermark on what you export.

Getting the right gaps

Nothing was cut.

The room is probably louder than the level Tightcut counts as quiet. Change Sensitivity to Loose, which lets a noisier room pass as quiet. Still nothing? Under Detection, switch on Set the level myself and raise the level until gaps show up in Parts to remove.

The whole clip came out as silence.

This is the reverse problem: every part of the recording sits under the level. Pick Strict for Sensitivity, or bring the level down yourself.

Words lose their first or last sound.

Turn up Breathing room. It leaves a short margin of sound on each side of every cut, so speech is not chopped.

One gap should stay in.

Tap its row in Parts to remove and that stretch remains in the finished clip. Shorter by is worked out again each time you change your mind.

Background and reverse

Reverse is refused while the background is Transparent.

Reversing rebuilds every frame, and transparency is lost in that rebuild — the video would quietly turn opaque. Tightcut declines the pairing and explains why, so that you are not left with a damaged file. If you want reverse as well, set the background to Color, Photo or Blur.

After exporting

The export seems to have been re-encoded.

Any step other than removing silence must redraw the picture, and some formats cannot be copied across unchanged in the first place. In those cases Tightcut re-encodes, keeping the frame size and frame rate of your original.

Save to Photos did not work.

The only access Tightcut asks for is adding videos to Photos. If you said no, open the iOS Settings app, go to Tightcut, and let it add photos. Share and Save to Files need no permission, so either one is a way around it.

Buying

Can I get my money back?

Apple handles refunds, not us. Ask through Apple's refund request page.

Writing to us

Send an email to konpei.work@gmail.com. We usually reply within a week.

Mentioning your iPhone model, your iOS version and the steps that led to the problem helps us find it faster. Please leave the video out — we cannot open it, and we would rather not hold a copy.

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